ANMORIA — Frequently Asked Questions
How do I personalize my locket?
It all starts with a photo of your own. Upload it on the product page — it's the first step before you can add your locket to the cart — and we'll prepare it with care so it's ready inside your piece.
How long will my order take?
Personalized pieces are prepared in 3–4 days, and non-personalized pieces in 2 business days. Shipping time after that depends on the service you choose at checkout.
Does shipping cost anything?
No, it's on us. Every piece includes free Standard shipping, and if you'd like it sooner, you can choose express shipping at checkout.
Can I return or exchange my locket?
Each personalized piece is made just for you, so exchanges and returns don't apply — but you're always covered by our manufacturer's defect warranty. If you chose a non-personalized necklace, you can return it within the first 7 calendar days after delivery, as long as it arrives unused and undamaged. Once we receive and inspect it, we process your refund within 10 business days.
What if my piece arrives with a defect?
We want you to wear your piece with complete peace of mind. That's why we offer a 30-day warranty from the date of delivery against manufacturing defects (like soldering issues or a detached cabochon). Just email us at studio@shopanmoria.com with clear photos or video and your order number, and we'll take care of a repair or replacement.
What material are the pieces made of?
Certified Premium Silver with rhodium or 18k gold plating, made to stay close to you for a long time. To care for it: avoid water, perfume, lotion, alcohol, and cleaning products; store it somewhere dry; take it off before sleeping, exercising, or swimming; and always close it gently, without forcing the clasp.
What payment methods do you accept?
Credit or debit card, Shop Pay, PayPal, Google Pay, and Venmo — whichever feels easiest for you.