Shipping policy

Personalized products require an estimated production time of 2 to 3 business days before shipping. This time is in addition to shipping transit time.

Shipping times vary by destination and carrier; they are estimates, not guarantees, since they depend on third parties (shipping carriers). ANMORIA is not responsible for delays caused by the carrier, customs, weather conditions, or other causes beyond our control.

Customers are responsible for providing a complete and accurate shipping address. ANMORIA is not responsible for orders lost or returned to sender due to an incorrect or incomplete address provided by the customer; in these cases, reshipping costs will be the customer's responsibility.

We recommend insuring shipments for higher-value orders. If a package is lost in transit and was shipped with insurance, we will follow the claims process with the relevant carrier.

If at any point we are unable to meet the stated shipping timeframe, we will notify the customer. If the delay exceeds 30 days from the date of purchase and the customer does not agree to a new delivery date, the customer is entitled to cancel the order and receive a full refund.