Refund policy

 

Manufacturer's Defect Warranty

ANMORIA offers a 30-day warranty from the date of delivery, covering exclusively manufacturing defects (for example: defective soldering, factory cabochon detachment, among others).

This warranty does not cover:

Normal wear and tear.

Damage caused by misuse, drops, impacts, or exposure to water, chemicals, perfume, lotion, or alcohol.

Loss of pieces (charms, clasps) after delivery.

Scratches, deformation, or damage caused by the customer.

Alterations or repairs made by anyone other than ANMORIA.

To file a warranty claim, customers must contact studio@shopanmoria.com within 30 days of delivery, including clear photos/video of the defect and their order number.

ANMORIA reserves the right to determine, after review, whether the damage is a manufacturing defect or the result of misuse. If approved, we will offer a repair or replacement; refunds under warranty are not offered unless repair or replacement is not possible.

Exchanges and Returns

Personalized products: because these are made-to-order pieces, we do not accept exchanges or returns on personalized products (engravings, photos, names, dates, etc.), except in cases covered by the manufacturer's defect warranty above.
Non-personalized necklaces:
Returns are accepted within the first 7 calendar days after delivery.
Return shipping costs are the buyer's responsibility.
The customer must insure the return package; ANMORIA is not responsible if the product is lost in transit back to us, and will not issue a refund for items that never reach our facility.
The item must arrive in perfect condition, unused and undamaged, with original packaging whenever possible.
Once we receive and inspect the item, refunds are processed within 10 business days. The time it takes for the refund to appear in the customer's account may vary depending on their bank and is outside ANMORIA's control.
If a returned item shows signs of use or damage, ANMORIA reserves the right to reject the return or deduct the corresponding damage cost from the refund.
Refunds are issued to the original payment method used at checkout.
Product Care
To keep your jewelry in good condition (and to keep your warranty valid):
Avoid contact with water, perfume, lotion, alcohol, and cleaning products.
Store the piece in a dry place, ideally in its original packaging or an individual pouch.
Remove jewelry before sleeping, exercising, or swimming.
Clean gently with a dry cloth; avoid abrasive products. Do not force the clasp and close the lockets carefully. 
Sensitivity and Allergies
Some individuals may be sensitive to certain metals. If you have known metal allergies, we recommend checking with us before purchasing. ANMORIA is not responsible for allergic reactions resulting from wearing the jewelry.